Please check your order carefully before signing for it.
We only order and ship brand new items (unless otherwise stated on the product page), likewise we cannot take goods back "into stock" from customers. USA origin goods can be returned, but have to get back to the USA within 30 days of your original order date. The store will only refund the value of the item while all other costs including shipping, VAT, duties and our service fees are non refundable. You will also need to pay to send the goods back to the USA. The returning of goods is usually very expensive and results in a refund value far less than what is originally paid, and in your interest is discouraged.
The Gift Store will only accept the return of any expired or damaged goods that you inspected during the course of the delivery and found these goods to have expired or to be damaged.
Where you have not signed or accepted the goods from the delivery company due to the goods being damaged or passed its expiration date, please notify us immediately so we can rectify the problem for you.
You can email us on CUSTOMERSERVICE@THEGIFTSTORE.CO.ZA with your order details and concerns. We will make the necessary arrangements to get the goods back from you or our delivery company.
Should the ordering party request for someone to sign for the delivery on their behalf it is that nominated persons responsibility to inspect the goods received.
If you or the nominated person has signed for the goods and later found the goods to be damaged or passed its expiration date, please contact our offices within 24 hours of the receipt of the delivery.
You can email us on CUSTOMERSERVICE@THEGIFTSTORE.CO.ZA with your order details and concerns. Please ensure that you receive a confirmation from our offices that we have received your communication to The Gift Store. We will then arrange to have the goods collected from you.
If you do not notify us within the 24-hour period, you may be liable for the return costs associated with getting the goods back to our warehouse.
All import items returned, due to the items no longer being wanted, will incur a mandatory 30% handling fee in addition to the return costs. Only items that are unopened in their original packaging may be returned.
Once the goods are received back at The Gift Store and we have inspected the goods, a refund will be processed via the initial payment method (i.e. Return EFT to the same back account or return payment to the same credit card used for the purchase). There are no cash refunds.
Opened, used and damaged goods and goods of a personal nature cannot be returned.
Please note that all returned products must be returned in their original packaging and in the same condition as you received them.